Customer Experience Associate

Job Overview:

When you step into our stores, you immediately feel at home and a sense of belonging. You possess a deep passion for sports shoes and clothing, and can't resist the urge to add to your collection. You're constantly on the lookout for fresh and trendy styles, and take pleasure in imparting your knowledge to Customers. Your natural ability to connect with people makes it easy for you to cultivate genuine, cordial relationships regardless of the type of Customer. Even in challenging situations, you deal with problems with a positive attitude. As a team player, you thrive in collaborative settings and continuously enhance your sales skills. Your progress on the sales floor will be gauged by your personal objectives, productivity, and most significantly, your capacity to deliver a memorable in-store experience for every Customer.

Responsibilities:

• A key factor in maintaining customer satisfaction is to have a comprehensive understanding of the products on offer, as well as working collaboratively with colleagues to guarantee excellent sales assistance
• Meeting sales targets, creating memorable customer interactions, and meeting operational standards are all part of successful retail management
• Ensuring that you are on track to achieve your personal and professional objectives requires a strategic approach and a devoted mindset
• Engages with each customer by inquiring about their needs through open-ended questions
• The Capability to Acquire and Disseminate Product Knowledge and Trends to Suit Customer Requirements
• Demonstrates knowledge of all product information, including current and forthcoming product developments and industry trends
• Working together for a common goal and respecting each other's differences can help establish a workplace where everyone feels included and valued

Qualifications:

• Retail Experience of Less Than Three Years
• Delivering exceptional customer service often comes down to feeling confident and at ease when interacting with customers
• Motivated by the inspiration gained from interacting with customers and the excitement of sporting goods, individuals strive for excellent outcomes
• Commences executing assignments or undertakings without the need for constant monitoring
• Availability during diverse schedules, inclusive of nights, weekends, and holidays, is preferred

Benefits:

• 30-50% Employee Discount
• Paid time off and paid parental leave are both crucial components in creating a healthy work-life balance
• Weekly Pay
• Having access to life, health, and dental insurance is critical for individuals and families to maintain their physical and financial well-being
• Opportunities for growth and progression within the company are widely available

About Us:

Foot Locker, Inc. is a prominent worldwide seller of sports shoes, attire, and accessories. Operating in more than 20 countries, we strive to offer an extensive assortment of superior items from premier brands. Our love for sports and societal culture propels us to provide one-of-a-kind experiences to customers, whether online or in-store. Our unwavering commitment to innovation, diversity, and community outreach motivates us to inspire and enable younger generations. Discover the excitement of sneaker culture and stay a step ahead of the competition with us!

EEO Statement:

Our company strongly supports diversity and strives to create a workspace that is welcoming to all individuals. We believe in a policy of non-discrimination based on factors such as race, religion, gender identity, age, sexual orientation, disabilities, national origin, and veteran status.